Order Delivery & Tracking

I’m trying to locate my order. How do I track my parcel?

You will receive a shipping confirmation email when your order is processed and this email will have a link to Track Your Order. Tracking data will not update until later that night, so don’t be worried if your tracking link doesn’t work right away.

Track your order by clicking the method your order was shipped:

AUSTRALIA: click here.

How much do you charge for delivery?

All displayed prices are in AUD

AUSTRALIA: 
Australia Post Standard Delivery – $9.99
Couriers Please – $14.99   

For more details on our shipping policy please visit our shipping page by clicking here.

How long will my order take to arrive?

**Please note, during weekend promotions and Mid Season Sale periods, we advice allowing an extra 1-2 business days for dispatch.

We offer Standard & Express Shipping Options for Australia.

Delivery times vary by destination & service. Please visit our Shipping Page for estimated delivery times by clicking here.

Do I need to do stay home to accept delivery?

Australia: All Tigerlily Online orders are shipped with a signature required. This means that if you are not there to sign for your order, or have instructed 'authority to leave' your order will be redirected to your nearest Post Office for collection. 

 

TRACKING

  • When your order has dispatched, we’ll send you an email to let you know.
  • Track your order by clicking the method your order was shipped:
  • AUSTRALIA POST: click here.
  • COURIERS PLEASE: click here.

    CHANGE OF ADDRESS

    Entered the wrong address? Give us a call immediately on +61 3 9999 1248 to edit it before your order is dispatched. We will do our best to amend this before your order is dispatched, but we can not guarantee this will always be possible.

    Address Confirmation is given on the review & buy page as you checkout, so please take a moment to review it's correct. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. If your order is processed and on it's way to you we unfortunately cannot update your details. You will need to refer to our returns and exchange page for more information. 

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    Can I collect my order at a Tigerlily store?

    No. Unfortunately at this stage all online orders must be sent to a nominated address or PO Box.