Student Beans FAQs

Using Student Beans

Why does my iD expire soon?

Once you’ve created an account with us your student status will automatically last for one year. We have to ask you to re-verify each year to ensure that you're still a student in full time education.When this year is nearly up as long as you’re still a student, you will be able to easily reverify and continue to access all of our great offers. Don't worry, we'll tell you when your iD is about to expire! You'll get an email from Student Beans asking you to re-verify so you don't miss out.

My student discount code is invalid or has already been used.

If you’ve put a code into your basket, and then changed your mind and didn’t buy anything, sometimes a brand will consider this code ‘used’. This can also happen if the transaction failed to go through, or was cancelled by the retailer.As annoying as this can be, in most cases, you will be able to generate a new code within an hour which gives you more time to spend browsing online.However, if you do find this is happening more than once, give us an email at hello@tigerlily.com.au and we’ll have a look into it.

I'm having trouble entering a student discount code.

Once you’re done with your online shopping, simply head to the checkout to put in your code.It varies between different retailers, but normally there will be a box titled ‘Promo Code’, 'Discount Code' or ‘Student Discount’ on the checkout page, just before you put in and confirm your payment details. Once you’ve put in your code, the offer amount will be taken off the total price so you can see how much money you’re saving.

My student discount code is not applying any discount/the correct discount.

Most of the time our discount codes will only be valid on full-price items and will exclude sale items or limited edition products.However, if you think there’s something wrong on our end give us an email at hello@tigerlily.com.au and we’ll look into it for you.

The student discount I want to use is out of codes.

Sometimes, if we have a really great offer that turns out to be super popular, we can run out of codes.If this does happen, give help@studentbeans.com an email so that we can issue more codes for you to use as soon as we can.

Why am I getting an error?

If you receive an error message we want to get this sorted for you as soon as possible.Drop us an email at hello@tigerlily.com.au with the URL of the page you’re trying to access and some more info about what’s going wrong and we’ll look into fixing it asap.

How do I redeem in-store?

If you’re using an in-store discount simply show your Student Beans iD to the member of staff at the checkout or serving you in a restaurant.Your Student Beans iD is located in the bottom right-hand corner of our app. Make sure you have uploaded a photo of yourself so that the member of staff can tell that it’s you!

Login & Registration

I haven’t received a verification email.

We promise we’re not spam - but check your junk mail (we won’t be offended) to make sure it’s not hiding in there.

If it’s not in your junk mail you might have spelt your email incorrectly when signing up. Give signing up another go by clicking on ‘re-enter your email’ under 'Didn't receive an email?’ and use the correct email address:

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If you're still having problems you can choose to verify yourself manually by following the instructions here.

My institution is not on the list, can I still verify my student status?

If your school, college or university isn't on the list when you try to register, you can add it to our database.

All you have to do is start typing the name of it in the search bar on the 'Verify your student status' page. If we have a record of it, it will appear in the drop down menu as you type.

Please try typing the full name of your place of study and not just the acronym to make sure it's not already there.

If the right choice doesn't come up, you will see the option at the bottom 'Can't find your institution?' and will be able to add your place of study by clicking on this:

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We will then ask you to verify your student status using one of our verification options:

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Institution email address not recognised?

When signing up to Student Beans make sure you use your email address given to you by your school, college or university, and not a personal or home address. Eg. name@institution.ac.uk and not name@gmail.com.

If you have accidentally selected the wrong place of study, you can change your selection by clicking on the three dots to the right of the institution name:

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If your student email appears to be invalid or is not recognised, drop us an email at help@studentbeans.com and we’ll look into it for you.

Alternatively, we accept multiple methods of student verification. You can also try logging in with your university/college learning portal if applicable or uploading proof of your student status if your email is not accepted by clicking 'Use another method' and selecting the relevant option:

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Account Settings

I want to update my email address.

It’s super easy to change your contact preferences. All you have to do is click on ‘My Account’ within your Student Beans portal and an option to change your email address will appear.

Make sure you’re using an up-to-date student email so that you don’t miss out on seeing all of our great offers!

I want to delete my Student Beans account.

If you really want to delete your account all you have to do is go to ‘My Account’ and a ‘Delete Account’ button should appear in the top right-hand corner.

Once we receive a request to delete your account it will be deactivated within 7 days. We know you’re probably bored of hearing about GDPR, but we take it seriously, so when your account has been deactivated we will also wipe any data we have for you.

How do I update the photo on my iD?

If you’ve outgrown your iD photo- we won’t hold it to you forever. After all, who isn’t embarrassed by their selfies two years later?

All you have to do is login and go to ‘My Account’ which will take you into your account settings and you’ll see the option to change your photo under the ‘Profile’ tab. On our app simply click on Student Beans iD and the option will come up to change your photo.

We don’t mind what photo you use, but a clear headshot will make it easier to identify you when using in-store discounts- so it’s probably best to stay away from the dog filters for this one.

I want to unsubscribe from your emails.

If you’re finding that we send you too many emails that you’re not interested in, it’s super easy to update your contact preferences.

To unsubscribe from our emails; simply login, click on ‘My Account’ in your Student Beans Portal and untick the boxes that say “More for Student Beans members” and “Get more from the brands you love!” depending on what emails you want to keep receiving.