We currently only ship to Australia.

Our delivery timeframe is 1-3 business days for metropolitan areas (excluding Adelaide and Perth) and up to 14 days for regional areas.

For deliveries to Adelaide and Perth, please allow 1-5 business days.

All orders over AUD$150: FREE shipping

Orders under AUD$150: AUD$10

Step 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please check the order confirmation that was emailed to you.

Step 2: Then open the Refundid Portal and provide your order number to identify your order.

Step 3: Select the item/s you wish to return or exchange, provide a return reason (if relevant) and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Returns and exchanges are processed within 3-5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please be rest assured, you can always reach out to our Customer Service team who are more than happy to help

Once and order has been placed it is unable to be changed or cancelled. If your order is for a Pre-Order item please contact us below.

Tigerlily went into administration in March 2024. The brand is now under new ownership. This means vouchers issued by the previous company cannot be redeemed with the new business. We understand this is disappointing. Please contact customer care for assistance on how to lodge a claim with the former owners.