Returns Policy
30 DAY RETURNS
FOR REFUND OR STORE CREDIT*
(You will receive a FREE return label when opting for Store Credit - AU Only)
EXTENDED CHRISTMAS RETURNS
- Full-priced items purchased between 28th November 2023 and 15th December 2023, will be eligible for a Refund or Store Credit until 15th January 2024.
- Items purchased post December 15th will be eligible for our typical 30-Day return policy.
- Tigerlily has the right to refuse a return if it does not meet the returns criteria.
ONLINE ORDERS
Online purchases which meet our return requirements made via our website & app can be returned online & in-stores. Our store locations can be viewed here.
- Full-priced items may be returned for a refund or store credit within 30 days of receiving the item, through the online portal above.
- Sale items if discounted less than 50% off the original price can be exchanged or returned for a full refund or store credit. If discounted 50% off or more than the original price these items are Final Sale unless faulty. Final sale items will display a badge on the product page denoting this policy.
- Promotional items (such as our Black Friday Sale) have varied returns policies and can be checked prior to purchase at our Terms & Conditions page.
- Outlet items purchased from the Tigerlily app are FINAL SALE and unable to be returned unless faulty. If you receive a faulty items please contact our customer service team. Outlet items are exclusive to the Tigerlily app.
IN-STORE ORDERS
- Full-priced items may be returned for a refund or store credit within 30 days of receiving the item.
- Sale items are all final sale when purchased in-store unless deemed faulty.
- Tigerlily has the right to refuse a return if it does not meet the returns criteria.
RETURNS CRITERIA
All Returns Will Be Subject To The Following Conditions:
Swimwear
Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene protection stickers attached. Returns will not be accepted if the protective hygiene strip is removed or altered. Underwear must be worn when trying on swimwear for hygiene reasons.
Beauty Products
All purchases on beauty products are final sale. We do not accept returns on these items due to hygiene reasons.
Jewellery
All purchases of earrings are final sale. We do not accept returns on these items due to hygiene reasons. Other jewellery such as necklaces, bracelets, bangles and rings may be eligible for returns provided they meet our returns conditions.
All other items must follow the following returns conditions to be eligible:
- Items must be returned in their original condition, unworn, unaltered, unwashed and have all tags still attached.
- Items must not have any dirty marks, stains, make-up or fake tan marks.
- Items must not smell of perfume, deodorant, cosmetics or washing powder.
- When trying on footwear, we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.
returns policy faqs
We do not currently offer exchanges for online orders. We do however offer exchanges in store.
Once received in our warehouse, our team will inspect and process the items as quickly as possible. If your return meets our conditions, you will receive your refund within 1-3 business days and store credit instantly.
Yes! If you select Store Credit you will receive a FREE return label. When selecting Refund you will be provided with a return label for $10, we will simply take the fee for the return label off the value of your return upon processing the return at our warehouse.
If you do not want to use our returns label, please take your return to your nearest store or post office. Please ensure if using Tigerlily provided returns labels that this is printed prior to going to the post office.
Faulty items fall outside our return policies stated above. If you have received a faulty or incorrect item, please email us at hello@tigerlily.com.au with your order number and a brief description of the fault or incorrect item along with images of the faulty or incorrect item so we can assist you with a replacement, fix or refund.
free shipping
On orders over $150 in AU and $300 within NZ.
have more questions?
Send us a message at hello@tigerlily.com.au