Shipping & Delivery

AUSTRALIA

Australian orders over $150 are eligible for Free Standard Shipping.

Standard Shipping (2-7 Business Days)
Orders > $150 | FREE SHIPPING*
Orders < $150 | $10

PLEASE NOTE: We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address.

SHIPPING & DELIVERY FAQs

I entered the wrong address, can I change it? I entered the wrong address, can I change it?

Once the order is placed, we will do our best to assist but can not guarantee we can amend prior to your order going out. Please call us +61 3 9000 0524 or live chat us ASAP so we can try to change your order details prior to it being shipped out.

If your order has been processed and on its way to you, please contact Australia Post and request a redirect for your parcel. If you have any questions, please get in touch with our team so that we may assist you.

I haven't received my order, what should I do? I haven't received my order, what should I do?

In the instance where your order is lost, damaged or stolen please contact our customer service team at hello@tigerlily.com.au for support.

Christmas Delivery Christmas Delivery

For delivery in time for Christmas please place your order by the below dates for express delivery:

Tasmania, New Zealand: Order before 11th December 2025

Queensland: Order before 14th December 2025

South Australia, Western Australia, Northern Territory: Order before 16th December 2025

New South Wales, Victoria: Order before 19th December 2025

easy 30 day returns

Lodge your return within 30 days of delivery for a full refund.

Size & Fit

For size and fit help, please see our size guide here.

have more questions?

Send us a message at hello@tigerlily.com.au