Shipping & Delivery

 AUSTRALIA

Australian orders over $150 are eligible for Free Standard Shipping.

CHRISTMAS CUT OFF - Order before 12pm December 20th, 2023 to get your order in time for Christmas! 

All orders placed during our Black Friday Sale will have a 4-5 business day dispatch delay due to high volumes. 

We endeavour to dispatch all orders the next business day after purchasing. 

  • Standard Shipping (2-7 Business Days)
    • Orders > $150 | FREE SHIPPING*
    • Orders < $150 | $7.95
  • Express Shipping
    • Orders > $250 | $11.95
    • Orders < 250 | FREE EXPRESS

NEW ZEALAND

CHRISTMAS CUT OFF - Order before 12pm December 20th, 2023 to get your order in time for Christmas! 

  • Standard Post (5-15 Business Days)
    • Orders > $300 | FREE SHIPPING*
    • Orders < $300 | $12

    Rest of World:

     

    Important Information About International Deliveries

    Please check your tracking number to receive the most updated information on the progress of your parcel.

    Deliveries to countries outside Australia may incur customs or import taxes. These charges vary depending on the country the items are being shipped to and are to be paid separately by the customer. 

    PLEASE NOTE: A $10 Shipping & Handling Fee will be applied to orders that include any pre-order item's. 

     

    SHIPPING FAQ's

    I ENTERED THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?

    Once the order is placed, we will do our best to assist but can not guarantee we can amend prior to your order going out. Please call us +61 3 9000 0524 or live chat us ASAP so we can try to change your order details prior to it being shipped out. 

    If your Order has been processed and on its way to you, please contact Australia Post and request a redirect for your parcel. If you have any questions, please get in touch with our team so that we may assist you.

    HOW CAN I TRACK MY ORDER?

    You will receive a shipping confirmation email when your order is processed which includes tracking information. To track your order use the link within your confirmation email. We ship with multiple carriers so be sure to track via the link in the email vs inserting the tracking number in a carriers website.

    The delivery times provided by us are estimates only, services from the postal providers may vary.

    I DID NOT RECEIVE MY ORDER, WHAT SHOULD I DO?

    In the instance where your order is lost, damaged or stolen please contact our customer service team at hello@tigerlily.com.au for support.

    Have Another Question?

    Please contact our friendly customer care team at hello@tigerlily.com.au or call +61 3 9000 0524 for assistance.