We accept American Express, Visa, and MasterCard Credit Cards, as well as Paypal and AfterPay.

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is dIspatched.

Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is dispatched. Orders cancelled before shipment will still have this authorisation held.

Some orders may be subject to small charge verification before they are approved for shipment. In these cases, a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but a temporary authorisation charge which will release back to you.

Tigerlily went into administration in March 2024. The brand is now under new ownership. This means vouchers issued by the previous company cannot be redeemed with the new business. We understand this is disappointing. Please contact customer care for assistance on how to lodge a claim with the former owners.

Our delivery timeframe is 1-3 business days for metropolitan areas (excluding Adelaide and Perth) and up to 14 days for regional areas.

For deliveries to Adelaide and Perth, please allow 1-5 business days.

All orders over AUD$150: FREE shipping

Orders under AUD$150: AUD$10

Please immediately call our customer care team at +61 3 9000 0524

They will not always be able to amend the order once placed but will do their absolute best to support you in altering the address.

We currently only ship to Australia.

Requests for returns, exchanges or refunds should still be directed to the original place of purchase.

We’re happy to provide any product advice you need, please get in contact with us so we can assist you further.

All products on the site have a Size Chart link below the Afterpay information on the product page. By clicking this link, you will be taken to the relevant sizing information for that product category.

Please note, these size charts are only a guide, but can give you a better idea of what size you might be. The size guide can also be found at the top of the website's menu, under 'Customer Care'.

The size guide can also be accessed here.

If you would like sizing information for a specific product, please contact us and one of our friendly customer care team members can assist you.

Unfortunately, once an order is placed it is immediately is sent to our warehouse for processing, therefore any changes or cancelling of your order is not possible.

If you would like to return your item once received, please follow the return instructions down below.

Step 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please check the order confirmation that was emailed to you.

Step 2: Then open the Refundid Portal and provide your order number to identify your order.

Step 3: Select the item/s you wish to return, provide a return reason (if relevant) and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Returns are processed within 3-5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please be rest assured, you can always reach out to our Customer Service team who are more than happy to help

We’re sorry if the item you received is not perfect. To resolve a faulty or incorrect item, please email us at customercare@tigerlily.com.au with your order number and a brief description of the fault or incorrect item. Images of the fault or incorrect item would be highly helpful and assist in resolving the matter efficiently.

Once assessed by our team, we will confirm next steps. Items deemed to have a major fault can be returned for a refund, credit note or an exchange for another item. Items deemed to have a minor fault may be able to be repaired for you.

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is deemed to be faulty.

• Item/s must be returned in their original condition, unworn, unaltered, unwashed and have all tags still attached.
• Item/s must not have any dirty marks, make-up or fake tan marks.
• Item/s must not smell of perfume, deodorant, cosmetics or washing power.
• Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene stickers attached.
• Underwear must be worn when trying on swimwear for hygiene reasons.
• Customers are to cover the cost of the return postage unless your items are deemed faulty by our team.
• From the date of delivery, Australian customers have 30 days to return their item/s.