Returns Policy

30 DAY RETURNS

For Refund or Store Credit

Established as Australia’s leading Premium Swimwear brand, Tigerlily has evolved to deliver the ultimate Holiday Edit wardrobe all-year-round, fusing unique textiles, distinguishable prints with a strong ethical and sustainable focus.

Please find our return policies for our Online, In-Store and Mobile App below.

Keep in mind that items purchased from a Tigerlily stockist (such as Myers or Iconic) must be returned to the stockist they were originally purchased from. This includes faulty returns.

ONLINE RETURNS & MOBILE APP RETURNS POLICY

Full-priced items purchased from our Online Store and/or Mobile App may be returned Online or in In-Store at any Tigerlily Boutique. See a list of our Boutiques here. Tigerlily has the right to refuse a return if it does not meet the below returns criteria. 

  • We do not currently offer exchanges for Online purchases.
  • Online orders can only be refunded to the original payment method.
  • Final Sale items are not applicable for returns unless they are deemed faulty.
  • Items purchased from a Tigerlily stockist (such as Myers or Iconic) must be returned to the stockist they were originally purchased from. This includes faulty returns.
  • Goods are returned within 30 days of receiving the item
  • All tags are still intact
  • Items are in their original packaging
  • Proof of purchase is provided (receipt or invoice)
  • Items are in their original condition and have not been worn, altered, damaged or washed
  • Swimwear must be unworn and have the hygiene protection stickers intact. Returns will not be accepted if the protective hygiene strip is removed or altered. Underwear must be worn when trying on swimwear for hygiene reasons.
  • Footwear including Boots must have no visible scratches or scuff marks. When trying on footwear, we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

Due to the nature of hygiene restrictions, Tigerlily is unable to provide a refund or exchange on the following products:

  • Beauty Products
  • Earrings
  • Final Sale items. All items that are discounted by 40% or more are deemed Final Sale Items, unless specified otherwise. Promotional items (such as our Boxing Day Sale) have varied returns policies and can be checked prior to purchase on our Terms & Conditions page.
  • Outlet items purchased from the Tigerlily Mobile App are FINAL SALE and do not qualify for a return unless deemed faulty. If you receive a faulty item, please contact our Customer Service Team. Outlet items are exclusive to the Tigerlily Mobile App.

IN-STORE RETURN POLICY

Items purchased Online or In-Store can be returned in store at any Tigerlily Boutique. See a list of our Boutiques here. Tigerlily has the right to refuse a return if it does not meet the below returns criteria. 

  • Online orders can only be refunded to the original payment method.
  • Items purchased In-Store at one of our Tigerlily Boutiques are eligible for In-Store exchanges only.
  • Final Sale items are not applicable for returns unless they are deemed faulty.
  • Items purchased from a Tigerlily stockist (such as Myers or Iconic) must be returned to the stockist they were originally purchased from. This includes faulty returns.
  • Goods are returned within 30 days of receiving the item
  • All tags are still intact
  • Items are in their original packaging
  • Proof of purchase is provided (receipt or invoice)
  • Items are in their original condition and have not been worn, altered, damaged or washed
  • Swimwear must be unworn and have the hygiene protection stickers intact. Returns will not be accepted if the protective hygiene strip is removed or altered. Underwear must be worn when trying on swimwear for hygiene reasons.
  • Footwear including Boots must have no visible scratches or scuff marks. When trying on footwear, we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

Due to the nature of hygiene restrictions, Tigerlily is unable to provide a refund or exchange on the following products:

  • Beauty Products
  • Earrings
  • Final Sale items. All items that are discounted by 40% or more are deemed Final Sale Items, unless specified otherwise. Promotional items (such as our Boxing Day Sale) have varied returns policies and can be checked prior to purchase on our Terms & Conditions page.

"At the core, we endeavour to embody the Australian lifestyle and celebrate it on a global stage - empowering women & cultivating the idea that a holiday is wherever you make it."

HOW TO SUBMIT A RETURN ONLINE

STEP 1

Ensure all return criteria listed above have been met

STEP 2

Submit your return via Tigerlily’s Returns Portal

STEP 3

Take your return to the nearest Post Office.

CONTACT US

We’re here to help!

Search our full FAQs, or contact our helpful Customer Service Team.

Return FAQs

Exchanges are only available if you visit one of our Tigerlily Boutiques. See a list of our Boutiques here. We do not currently offer exchanges online.

Once your item has been received, inspected and processed and you meet all our Refund Criteria, you will receive an email notification of your refund or store credit. Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account.

We currently do not, please send your return to 6 Archer Road, Truganina, VIC 3029 Australia. Please clearly write your order number on the parcel so we can identify that this is your return and action it in a timely manner. Don't forget to keep a hold on the tracking information once this has been shipped.

Faulty items fall outside our return policies stated above. If you have received a faulty or incorrect item, please email us at Contact Us with your order number and a brief description of the fault/incorrect item along with images of the faulty/incorrect item so we can assist you with a replacement, fix or refund.