Our shipping partner, Australia Post is also experiencing longer than usual delivery times with some shipments. Unfortunately, these delays are out of our control and we apologise for the longer wait times.
Monday to Friday 9:30am – 4:30pm AEST
CHRISTMAS DELIVERY TIMES
Our delivery partner, Australia Post is working hard to ensure all Christmas parcels arrive as safely and quickly as possible. Due to the impacts of Covid-19, shipping may take longer than usual this year. To ensure the best chance of delivery before Christmas, please place your orders by the cut off date applicable for your country:
Australia: 12 December 2020
USA, Canada, UK, Europe: Monday 16 November 2020
Most of Asia: Monday 23 November 2020
New Zealand: Friday 27 November 2020.
For more information, please visit the Australia Post website
- Spend $100 and receive free shipping to all Australian addresses.
- Spend under $100 and your delivery will be charged at $9.95.
- Receive your delivery between 9am-5pm.
- Our courier service is Australia Post.
- Spend $250 and receive free shipping for all orders shipped overseas. We use Australia Post. To find out if Australia Post ships to your destination click here.
- We are offering Express Delivery in partnership with Australia Post. Your parcel will be prioritised by our warehouse. Although we would love to guarantee delivery timings, we are still subject to Covid-19 restrictions. Please click here for more information on Australia Post's Express Delivery timings..
- All Express Deliveries will be charged at $14.95.
All Tigerlily online orders are shipped with a signature required. This means that if you are not there to sign for your order, or have instructed 'authority to leave' your order will be redirected to your nearest Post Office for collection.
ORDER DELIVERY & TRACKING
Your order will be shipped with Australia Post. You can track your order by visiting their website or downloading the Australia Post App on your smartphone.
- You will receive a shipping confirmation email when your order is processed and this email will have a link to Track Your Order. Tracking data will not update until some hours after purchase, so don’t be worried if your tracking link doesn’t work right away.
- The delivery times provided by us are estimates only.
- We are not responsible for any late deliveries or loss or damage due to error from Australia Post or customer entered information. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time
CHANGE OF ADDRESS
Entered the wrong address? Give us a call immediately on +61 3 9999 1248 to edit it before your order is dispatched. We will do our best to amend this before your order is dispatched, but we can not guarantee this will always be possible.
Address Confirmation is given on the Review & Buy page as you checkout, so please take a moment to review it's correct. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. If your order is processed and on it's way to you we unfortunately cannot update your details. You will need to refer to our Returns and Exchanges page for more information.
INSTORE PICK UP
At this stage all online orders are only able to be sent to a nominated address or PO Box.